Shipping & Returns
Shipping & Customs Guarantee
Purchasing premium timepieces online requires trust — especially for international delivery and customs clearance. Our logistics are built for secure, discreet, and guaranteed delivery.
1. The QC & Dispatch Process
We do not ship blindly. Every order goes through verification so you get what you paid for:
- Days 1–5 (Sourcing & QC): We source your model and perform Quality Control. You receive high-resolution macro photos and timegrapher (accuracy) videos by email or WhatsApp.
- Green light: Your watch ships only after you approve QC. If you spot a flaw, we source a replacement piece.
2. Delivery Timeframes
After you approve QC, we use specialized courier routes (e.g. DHL, FedEx, or dedicated lines). Typical delivery times after dispatch:
- USA, UK, EU, Australia: 7 to 12 business days
- Rest of the world: 10 to 15 business days
A tracking number is provided once the package is in transit.
3. The 100% Customs Pass Guarantee
You bear zero risk at the border. If your package is intercepted, seized, or lost by customs in transit, we will manufacture and reship a brand-new replacement free of charge.
Returns & Warranty Policy
We stand behind MORII quality with a clear after-sales policy.
1. Dead on Arrival (DOA) & Transit Damage
If your watch arrives with mechanical defects, a broken crystal, or fails out of the box, contact us within 3 days of delivery with a clear video of the issue. We will arrange return to a service center for free repair or full replacement.
2. The “Intact Protection” Rule
For exchange or return, the watch must remain unworn and unsized, with all original factory protective plastics and tags intact. If protective film is removed or the bracelet is resized, the watch is considered worn and can only be handled under warranty — not exchanged.
3. 2-Year Movement Warranty
Orders include a 2-year warranty covering internal movement failures (e.g. stopping, severe time loss/gain). The warranty does not cover physical damage, water damage from unscrewed crowns, or normal wear on the case or bracelet.
Need help? Use Contact Us or WhatsApp for warranty claims and shipping questions.
